Refund policy
Returns, refunds and exchanges
Due to the nature of our products, we generally do not accept returns. If your items have arrived damaged, please email us as soon as possible at spicemaster@gabesgourmetfoods.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis, but will try our best to find a satisfactory solution. If you have any further questions, please contact us at spicemaster@gabesgourmetfoods.com.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Our packaged spice products are considered a food product.
To complete your return, we require a receipt or proof of purchase.
If your item is delivered and the tracking indicates such, and the package is stolen from your mailbox, delivery location or front porch after being delivered, we are not responsible to replace the items or refund the purchase or order.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, a refund/reissue of a PO, invoice or original method of payment, within 30 days.
If your item is delivered and the tracking indicates such, and the package is stolen from your mailbox, delivery location or front porch after being delivered, we are not responsible to replace the items or refund the purchase or order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at spicemaster@gabesgourmetfoods.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at spicemaster@gabesgourmetfoods.com and send your item to: 2910 E 57th Avenue, Suite 5, #102, Spokane, WA, 99223, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Gabe's Gourmet Foods, LLC, 2910 E 57th Avenue, Suite 5, #102, Spokane, WA, 99223, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If your item is delivered and the tracking indicates such, and the package is stolen from your mailbox, delivery location or front porch after being delivered, we are not responsible to replace the items or refund the purchase or order.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.